- Joy Liu
- Nov 11
- 2 min read
Back in my first year of PhD, I became curious about how academic libraries support their patrons' evolving information needs. While information literacy has been studied extensively, data literacy remains an area where many people continue to struggle, especially as generative AI and data-intensive tools become more integrated into everyday academic work. To me, data competency felt like an important and timely area to explore.
I began applying for IRB approval for a study with Heather Charlotte Owen, the Data Librarian at the University of Rochester (UR) Libraries and a close friend of mine. We both completed our MLIS degrees at Syracuse University and share a strong passion for coding and data processing. Heather contributed significantly in organizing UR Libraries’ data events, trainings, and workshops that serve students, faculty, staff, and the broader Rochester community. Together, we designed a follow-up survey for participants who attended these workshops, aiming to measure their progress in data access, retrieval, interpretation, and reuse.
Over the course of a year, we were fortunate to receive more than 100 valid responses from students, faculty and staff, and members of the Rochester community. Their honest and anonymous reflections allowed us to examine how data literacy training affects people’s confidence and emotional experience with data. Our analysis showed a clear pattern: participants who attended these workshops not only improved their data literacy, but also experienced lower cognitive overload, the mental strain of processing too much information at once. In turn, this reduction in cognitive overload led to a meaningful decrease in information anxiety, the stress people feel when they cannot access, understand, or manage the information they need. The signs were clear: learning how to navigate data made library patrons feel more capable and less overwhelmed.
We also found that different groups benefited in different ways. Students and participants in health or social professions tended to show the strongest gains in confidence after training, while STEM professionals and some faculty/staff sometimes became more aware of their own limitations—an important reminder that data literacy support must be tailored to diverse needs. Still, across all groups, the evidence was clear: academic libraries play a vital role in helping people build data skills and reduce the anxieties that often accompany data-intensive environments.
As academic libraries continue to expand their data services, there is a growing need to explore how creative and user-centered pedagogy can make data literacy training even more effective. Not all learners engage with data in the same way, and not all disciplines face the same challenges. Understanding these needs will be essential for helping patrons navigate an increasingly data-driven and AI-augmented world with confidence rather than anxiety.
Some of our findings were accepted to the Association for Information Science and Technology (ASIS&T) 2025 annual conference in Washington D.C. Here is a glimpse to our poster and submission:

